Skip to end of metadata
Go to start of metadata

Argos phone tracking leverages existing Argos concepts to track and assign costs to telephone activity. Your phone switch or PBX system is represented in Argos as a device, similar to the way a printer or copier is represented.

Where print and copy activity is paper-based and priced by page count and page size, phone calls are duration-based and are priced based on minutes. Argos uses a special phone call media type for this purpose.

Argos determines whether a call was local, long-distance, or international by analyzing call logs and then applying a series of rules based on the location of the user. Argos uses the concept of office to determine a user's location.

Hence, to track phone calls in Argos you must:
# Create a [phone call media type|argos7:Phone tracking media types]
# Set up your office(s) in Argos
# Assign your users to their respective offices
# Set up one or more [phone devices|argos7:Phone tracking devices]

Compatibility

Argos phone tracking supports the following systems:

* Cisco Call Manager
* 3Com NBX
* NEC UX5000

Don't see your phone system on this list? Contact us.

Labels
  • None