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"Set SMTP Authentication" message appears when using Scan to Email or Scan to Me option


SMTP Authentication settings need to be configured correctly on a Canon device to allow Scan to Email functionality. If the following prompt appears when accessing Canon Scan to Email settings, follow these steps.

ImageRunner Advance MFPs

On ImageRunner Advance devices, these settings can also be accessed through the device's web UI.

  1. Open a web browser and enter the IP address of the ImageRunner Advance MFP
  2. If prompted, enter a PIN code for an administrator
  3. Click "Settings/Registration"
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  4. Select "Common Settings" from the "Function Settings" menu
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  5. Click "Set Authentication Method" link
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  6. Set "Information Used for SMTP Server Authentication to "Device Settings"
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  7. Click "OK"

Canon ImageRunner Legacy MFPs

On ImageRunner legacy devices, the settings are done at the panel of the device. 

  1. Press Settings>Registration on Canon MFP panel
  2. Click Function Settings>Send>E-Mail/I-Fax Settings
  3. Click Use SMTP Authentication for Each User
  4. Select "Off"
  5. Click "OK"

This will allow scan to email without prompting for SMTP authentication.

Configuring SMTP Server Settings through the Canon Remote Web Portal UI


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